Troubleshooting the WooCommerce integration

Find and fix common errors in the WooCommerce integration quickly and effectively.

TABLE OF CONTENTS

Introduction to troubleshooting

The WooCommerce integration consists of several parts that work together: API, product sync, webhook and order import.

If something does not work, it is usually caused by an error in the setup or missing configuration.

This guide helps you identify and resolve the most common problems.

Tip: Always start by checking the API connection and whether the modules are enabled.

Below you will find the most common errors and how to resolve them.

This error occurs when the top category is not set.

Solution:

WooCommerce has a limit on API calls.

Solution:

NOTE: The system automatically retries several times before it fails.

The webhook does not work or returns an error.

Possible causes:

Solution:

NOTE: The error "The authenticity of this request was not verified" means the key is wrong.

Products do not appear in WooCommerce.

Check:

Orders do not arrive in Telaris.

Check:

If you cannot find the error:

NOTE: Many errors are caused by missing setup