Troubleshooting - Tripletex Supplier invoice approval

Troubleshooting - Tripletex Supplier invoice approval

This article explains three common errors in Tripletex Supplier invoice approval: supplier invoice is not imported, approval task is not created, and the user is not in the approver-list.

TABLE OF CONTENTS

• Troubleshooting - Tripletex Supplier invoice approval
• Introduction
• Review of common errors
  • Supplier invoice is not imported
  • Approval task is not created
  • User is not in the approver-list
• Summary and further troubleshooting

Introduction

Errors in Tripletex Supplier invoice approval are often due to missing links between suppliers, employees, or the approval flow in Tripletex.

The module relies on supplier invoices being imported from Tripletex via webhook or daily synchronisation, and on approvers being correctly linked between the systems.

This article covers three common support scenarios:

• Supplier invoice is not imported

• Approval task is not created

• User is not in the approver-list

Tip: Always start by checking whether the supplier and the approver are actually linked between Telaris and Tripletex.

Review of common errors

Below you find an explanation, cause, and solution for the most common errors related to Tripletex Supplier invoice approval.

Supplier invoice is not imported

If a supplier invoice exists in Tripletex but does not appear in Telaris, this is usually because the supplier is not linked, or webhook/import does not work.

Supplier invoices are imported automatically from Tripletex when they are added for approval.

Common causes:

• The supplier does not exist in Telaris

• The supplier is missing an integration reference

• The webhook is not registered or active

• Module: Invoice Approval is not enabled

• The voucher in Tripletex is not a supplier invoice
  
  

How to solve the error:

1. Go toInnstillinger → Integrasjonsinnstillinger → Tripletex API.

2. Check thatModule: Invoice Approvalis enabled.

3. Check that the supplier exists in Telaris.

4. Check that the supplier is linked to Tripletex via an integration reference.

5. Check that the webhooks are active in Tripletex.

6. Check that the invoice has actually been sent for approval in Tripletex.
   
   

All supplier invoices added for approval in Tripletex should normally be imported to Telaris automatically.

NOTE: Supplier invoices are only imported if the supplier exists in Telaris and is linked to Tripletex.

Approval task is not created

If the supplier invoice is imported but no approval task is created, this is usually because the approver is not linked between Telaris and Tripletex.

Telaris creates one approval task per approver defined in the approval flow in Tripletex.

Common causes:

• The approver is not linked between the systems

• The employee is missing an integration reference

• Employee number does not match

• The approval flow in Tripletex is incorrectly configured

• The user does not exist as personnel in Telaris
  
  

How to solve the error:

1. Go toInnstillinger → Integrasjonsinnstillinger → Tripletex API.

2. Open the Personnel module in the comparison view.

3. Check that the approver is linked to Tripletex.

4. Check that the employee number matches between the systems.

5. Check the approval flow in Tripletex.

6. Save the employee again or run «Initialiser appen på nytt».
   
   

When the link is correct, the tasks are created automatically the next time the invoice is imported or updated.

NOTE: The approval flow is controlled in Tripletex. Telaris cannot change who should approve or the order of approval.

User is not in the approver-list

The error typically appears as:

«You are not in the approver-list»

This means the user trying to approve does not exist as an active approver on the supplier invoice in Tripletex.

Common causes:

• The user is not part of the approval flow

• The invoice has already been approved by another user

• The approval order has changed in Tripletex

• The user has been forwarded away from the invoice

• The user is not correctly linked between the systems
  
  

How to solve the error:

1. Open the supplier invoice in Tripletex.

2. Check who is actually listed as the active approver.

3. Check the approval order.

4. Check that the user is linked to the correct employee in Tripletex.

5. Update or forward the invoice in Tripletex if needed.
   
   

If the user was recently added as an approver, it may take a short time before the task and status are updated in Telaris.

NOTE: Telaris always respects the active approver-list in Tripletex. If the user is not listed as an approver there, the invoice cannot be processed from Telaris.

Summary and further troubleshooting

For problems with Tripletex Supplier invoice approval, you should always check:

• Supplier links

• Personnel links

• Webhook status

• Approval flow in Tripletex

• Who is actually listed as the approver in Tripletex
  
  

In short:

• If the invoice is missing: check the supplier and webhook.

• If the task is missing: check the personnel link.

• If the user is not in the approver-list: check the approval flow in Tripletex.
  
  

If the problem is not solved, check the synchronisation log and the webhook logs for more detailed information from the Tripletex API.

Tip: Most approval problems are due to missing links between employees or suppliers. Always start by checking the integration references.