Tips for Problems Sending EHF

Tips for Problems Sending EHF

Sometimes a customer does not receive EHF

TABLE OF CONTENTS

• Control Check
• Check the Customer's Settings

Control Check

Check that the customer can receive EHF by looking up the organisation number in PEPPOL

https://directory.peppol.eu/public

When you look up a customer registered in PEPPOL, the search will show a match.

To see what the customer can receive, click 'Show details'

Under 'Supported document types', it will show which types of financial data the customer can receive.

'UBL Creditnote V3' and 'UBL Invoice V3' mean that the recipient can receive both invoices and credit notes via EHF.

Check the Customer's Settings

The setting "Forsøk alltid EHF" (Always attempt EHF) on the customer card lets you force out an EHF invoice even if the customer is not registered in PEPPOL for receiving EHF.

Turn off this setting if the customer cannot receive EHF.